Items must be returned within 30 days of receipt of goods for a full refund of the purchase price less a $25 restocking fee for each item shipped. All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page.
Some products are considered special order products and are unfortunately not returnable nor are they cancelable once an order is placed. If this is the case it will be clearly noted on the product page under the "Feature" Tab that the item is a special order item.
Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items.
Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return.
We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval of our quality control division.
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer. Please note that "actual shipping costs" are not the $4.95 charge for orders under $100. If you have any other questions about this issue please feel free to call us toll free at 714-393-0512 or email us at info@PremiumBabyHouse.com
We will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions. For your protection, please use United Parcel Service or insured parcel post for return shipments.